Kyaw Nyi
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Kyaw Nyi Nyi Maung

Kyaw Nyi Nyi Maung

System Administrator | IT Support Engineer

8+ Years Experience in Infrastructure, Networking & Virtualization

Hire Me

About Me

IT System Administrator with over 8 years of experience in infrastructure support, Windows Server administration, virtualization (VMware/Proxmox), networking (CCNA certified), cloud (AZ-104, AZ-900 certified) and enterprise IT operations. Skilled in AD, DNS/DHCP, Microsoft 365, VPNs, firewall configurations, monitoring tools, and IT asset management. Strong background supporting logistics, construction, telecommunications, and industrial terminal environments. Proactive problem solver with hands-on expertise managing servers, cloud, network infrastructure, security systems, and end-user support.

Work Experience

System Administrator / IT Support Engineer

International Bulk Terminal Thilawa (IBTT)

Oct 2025 – Present
  • Administer Microsoft Server 2012 domains, Active Directory users, groups, and GPO.
  • Manage Dell servers running Proxmox with virtualized environments.
  • Configure and maintain Cisco Meraki firewalls, routing, and network security.
  • Manage UniFi access points and wireless network infrastructure.
  • Implement and support ITSM tools including GLPI and Snipe-IT for tickets and asset tracking.
  • Conduct server backups, patch management, monitoring, and system hardening.
  • Implement and support ERP Next.
  • Provide end-to-end IT support across operations, terminals, logistics, and admin departments.
  • Maintain CCTV, access control, and networking for industrial operations.
  • Coordinate with vendors for hardware, AMC, and software requirements.
  • Perform troubleshooting of applications, printers, and network connectivity across the terminal.

Field Office Engineer (End User Support)

Diyar United (Ooredoo Vendor)

May 2025 – Oct 2025
  • Provided L1/L2 support on desktops, laptops, macOS/Windows, and Microsoft 365.
  • Managed AD, OUs, password resets, lockouts, and permissions.
  • Supported VPN and remote access technologies.
  • Resolved incidents within SLA via ticketing tools.
  • Documented IT procedures and knowledge base articles.

Senior IT Executive

Super Light Logistics

Feb 2024 – May 2025
  • Delivered L1/L2 support for desktops, laptops, printers, and mobile devices.
  • Managed Windows Servers (AD, DNS, DHCP, File/Print, Backup).
  • Configured AD accounts, groups, GPOs, and policies.
  • Supported VMware/Proxmox virtualization environments.
  • Assisted with networking—switches, routers, firewalls, Wi-Fi.
  • Managed CCTV, ELV systems, access control, and PA systems.
  • User onboarding/offboarding and access provisioning.

IT Executive

Starhigh Asia Pacific

Jul 2020 – Feb 2024
  • Windows Server, DNS, DHCP, GPO
  • Firewall and VPN support
  • System maintenance and monitoring

IT Support

Myat Mi Ba Construction Group

Jul 2016 – Jun 2018
  • Desktop & network support
  • Active Directory management
  • End-user troubleshooting

Education & Certifications

Formal Education

  • B.A English – Dagon University (2017)
  • Diploma in Network Engineering – NMD College (2019)
  • 2nd Year MBBS – University of Medicine 2

Certifications

  • Microsoft Certified - Azure Administrator Associate (AZ-104)
  • Microsoft Certified - Azure Fundamentals (AZ-900)
  • CCNA – Cisco
  • IT Project Manager Professional Certificate (IBM)
  • Microsoft IT Support Specialist
  • Google IT Support
  • AWS Cloud Practitioner Essentials
  • Fortinet Certified Associate (Cybersecurity)
  • ECNP – EnGenius Certified Network Professional
  • RCNA – Ruijie Certified Network Associate
  • Loop Avoidance (MCSA, GPON)
  • Linux Foundation (Y-Max)
  • Advanced A+ & Networking (Y-Max)
  • Cybersecurity for Everyone – University of Maryland
  • Microsoft 365

Technical Skills

Windows Server Active Directory DNS / DHCP VMware Proxmox Firewall VPN GLPI Snipe-IT Backup Solutions System Monitoring Hardware Troubleshooting

Let's Connect

Currently open for new IT and System Administration opportunities.

jackxylous@gmail.com

+959 251535705

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